Refund policy
Return and Refund Policy
At Black Marlin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Return and Refund Policy outlines the conditions under which returns, refunds, or exchanges may be requested.
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1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The product must be returned with all original packaging, tags, and accessories.
- The return request must be submitted within the allowed return period.
- Proof of purchase (order confirmation or receipt) must be provided.
Items that do not meet these conditions may not be eligible for return.
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2. Return Timeframe
Customers may request a return within 5 days of receiving the product.
After this period has passed, we may not be able to accept return requests.
To initiate a return, please contact us at bohraentertainments@gmail.com with your order details.
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3. Refund Process
Once we receive and inspect the returned item:
1. We will notify you that the returned product has been received.
2. The item will be inspected to confirm it meets the return eligibility conditions.
3. If approved, the refund will be initiated.
Refunds will be processed using the original payment method.
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4. Refund Processing Time
Once approved, refunds will be processed within 5–7 business days.
Please note that the time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
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5. Exchanges
If you receive a product that is defective, damaged, or incorrect, you may request an exchange for the same item, subject to availability.
To request an exchange, please contact us at bohraentertainments@gmail.com with your order number and photos of the issue.
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6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- Photos or videos clearly showing the issue
- A brief description of the problem
We will review the case and offer an appropriate solution such as a replacement, exchange, or refund.
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7. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used or damaged after delivery
- Items without original packaging or tags
- Personal care or hygiene-related products (if applicable)
- Final sale or clearance items
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8. Return Shipping Costs
Return shipping costs may be handled as follows:
- If the return is due to damaged, defective, or incorrect products, we may cover the return shipping cost.
- For other return requests, customers may be responsible for the return shipping fees.
Shipping charges paid during the original purchase are generally non-refundable, unless the return is due to an error on our part.
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9. Contact Information
If you have any questions about returns or refunds, please contact us:
Store Name: Black Marlin
Contact Email - blackmarlin.business@gmail.com